FAQ

SHIPPING / DELIVERY TIME

PLEASE BE PATIENT AS ALL ITEMS ARE ON PRE-ORDER. AUTOGRAPHED JERSEYS WILL SHIP IN 12-14 WEEKS. NON-AUTOGRAPHED JERSEYS WILL SHIP IN 9-11 WEEKS.

YOU WILL RECEIVE AN AUTOMATIC SHIPPING CONFIRMATION AT THE TIME YOUR ORDER IS SHIPPED THAT INCLUDES YOUR TRACKING NUMBER. TRACKING NUMBERS CAN TAKE UP TO 48 HOURS TO UPDATE TO ITS NEXT SCAN LOCATION AND NOT ALL SHIPPING METHODS HAVE STEP BY STEP TRACKING.

UNFORTUNATELY, WE ARE NOT ABLE TO UPGRADE A SHIPPING METHOD ONCE AN ORDER HAS BEEN PLACED.

TAXES & DUTIES

IF YOU REFUSE A SHIPMENT DUE TO DUTIES OR ANY OTHER REASON, YOUR ORDER IS SUBJECT TO A PARTIAL REFUND ONLY. SHIPPING AND RESTOCKING FEES WILL BE DEDUCTED FROM YOUR TOTAL.

NEARLY EVERY SHIPMENT THAT CROSSES AN INTERNATIONAL BORDER IS SUBJECT TO THE ASSESSMENT OF DUTIES AND TAXES AND (UNFORTUNATELY) EACH COUNTRY DETERMINES THE ASSESSMENT OF DUTIES AND TAXES DIFFERENTLY.

IT IS IMPORTANT TO NOTE THAT ALL TAXES AND DUTIES ARE AT THE RESPONSIBILITY OF THE PURCHASER. WE DO NOT HAVE THE ABILITY TO MARK PACKAGES AS HAVING "NO COMMERCIAL VALUE" IN ORDER TO REDUCE POTENTIAL DUTIES DUE.

**MAKE SURE TO RESEARCH YOUR COUNTRY'S CUSTOMS REQUIREMENTS IN ORDER TO AVOID ANY UNEXPECTED FEES.**

ORDER CONFIRMATION

ORDER CONFIRMATIONS ARE AUTOMATICALLY SENT TO THE EMAIL ADDRESS USED TO PURCHASE AT THE TIME YOUR ORDER IS COMPLETE.

YOUR CONFIRMATION EMAIL WILL INCLUDE:

LINE DETAIL OF THE ITEMS ORDERED, SHIPPING AND BILLING ADDRESS, SHIPPING METHOD, SELECTED DIGITAL DOWNLOAD LINKS (IF APPLICABLE)

IF YOU HAVE NOT RECEIVED YOUR ORDER CONFIRMATION WITHIN A FEW MINUTES OF A SUCCESSFUL ORDER, PLEASE CHECK YOUR JUNK OR SPAM FOLDERS AND MAKE SURE YOUR EMAIL ADDRESS WAS ENTERED CORRECTLY. IF THE CONFIRMATION EMAIL IS STILL NOT FOUND IN YOUR INBOX AND/OR YOU MAY HAVE ENTERED YOUR EMAIL ADDRESS INCORRECTLY, REACH OUT TO OUR CUSTOMER SERVICE TEAM AND WE'D BE HAPPY TO LOOK INTO IT FOR YOU AND GET THIS FIXED!